Return Policy

If for some reason you are not happy with your purchase you can return it to us within 14 days for an exchange or refund.

Please send an email to Goldain with your comment regarding the return via “contact”.
Order number:
Your name and address:

Reason of return:

The product is not according my expectation :
The size is not correct:

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged shoe box and it should be returned to us inside an outer box. Easiest is to use the original web-store packaging.

To complete your return, we ask you to include the  cart of the “Paketten Fabriek” with your name and desired option (exchange or return) inside the box.

There are certain situations where only partial refunds are granted: (if applicable)

Shoes or accessories with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 days after we received of the item.

EXCHANGES (if applicable)
If you need to exchange your purchase for another size for the same item,  please indicate this on the attached cart and include it in the box.

Bruggelaan 6
5628 RH Eindhoven

Shipping cost from GOLDAIN to client are often included in the price, to return an item you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Thank you for shopping with GOLDAIN